This Membership Service Agreement (the “Agreement”) is entered into as of the date you check “Agree” or complete the membership payment (the “Effective Date”) between you (hereinafter referred to as “Member”) and DogPay (hereinafter referred to as “Service Provider”), collectively referred to as the “Parties”.
By participating in the membership service, the Member is deemed to have fully read, understood, and voluntarily accepted all provisions of the Agreement and the DogPay Comprehensive Service Terms and Conditions (the “the Master Agreement”).
1.1 Tier Definitions: DogPay offers four tiers of membership services: Basic, Premium, Platinum, and Ultra (collectively, the “Membership Tiers”). The specific eligibility criteria, pricing, and validity period for each tier are clearly displayed in the DogPay system and shall prevail as of the Member’s purchase date.
1.2 Nature of Service: The specific benefits, rights, and service scope for each Membership Tier are subject to the real-time display within the DogPay system, official announcements, or supplementary notices issued by the Service Provider. The Service Provider reserves the right to explain the specific content of the benefits.
1.3 Adjustments: The Service Provider reserves the right to adjust the benefits, service scope, pricing, or eligibility criteria of any Membership Tier based on business needs, market changes, or legal requirements. Such adjustments shall be notified to the Member through the DogPay system, email, or other contact methods registered by the Member. If the Member does not accept the adjustments, the Member may terminate the membership.
1.4 Service Availability: The Service Provider shall not be liable for service interruptions, delays, or failures caused by force majeure, network failures, system maintenance, or other unforeseeable and uncontrollable factors.
2.1 Upgrades: The Member may apply to upgrade the current Membership Tier to a higher tier through the DogPay system. New benefits corresponding to the higher tier shall take effect immediately upon successful payment of the upgrade fee. The upgrade shall not affect the remaining validity period of the original membership; the validity period of the upgraded membership shall be calculated based on the remaining duration of the original membership and the pricing of the new tier.
2.2 Upgrade Calculation: When the Member applies for an upgrade, the DogPay system will calculate the required upgrade fee or adjusted membership duration in real-time based on the remaining value of the current membership (calculated by the remaining validity period and the original tier’s pricing) and the pricing of the new higher tier. The Member shall complete the payment of the upgrade fee in accordance with the system prompt; otherwise, the upgrade application shall not take effect.
2.3 Downgrades: The Member may apply to downgrade the current Membership Tier to a lower tier through the DogPay system. The current benefits corresponding to the higher tier shall be retained until the original membership expiration date. No refund shall be provided for the difference between the original tier’s fee and the lower tier’s fee.
2.4 Post-Expiration: Upon the expiration of the original membership, the system shall automatically switch the Member’s membership to the new lower tier applied for, and provide services in accordance with the standard of the lower tier. If the Member fails to renew the membership or adjust the tier before expiration, the membership shall be automatically terminated.
3.1 Active Termination: The Member may apply to terminate this Agreement and the membership services at any time through the DogPay system or by contacting the Service Provider’s customer service. The termination shall take effect immediately upon the Service Provider’s confirmation of the application.
3.2 Non-Refundable Policy: All Membership Fees paid by the Member are non-refundable, regardless of whether the membership is terminated actively by the Member or terminated due to other reasons. Upon termination of the membership, all benefits corresponding to the membership shall expire immediately, and no compensation shall be provided for any unused membership duration, unutilized benefits, or paid fees.
3.3 Termination due to Changes: If the Member terminates the membership because they do not accept the adjustments to membership benefits, pricing, or agreement clauses made by the Service Provider, the Non-Refundable Policy shall still apply, and no refund of any paid fees shall be provided.
3.4 Termination by Service Provider: The Service Provider may terminate the membership services immediately without prior notice if the Member: (a) violates any provision of this Agreement, the Master Agreement, or applicable laws; (b) uses the membership services for illegal or improper purposes; (c) provides false information when applying for the membership; or (e) fails to pay any due Membership Fees. Upon such termination, the Member shall not be entitled to any refund, and the Service Provider shall not be liable for any losses incurred by the Member.
3.5 Automatic Termination: The membership shall be automatically terminated upon the expiration of the membership validity period if the Member fails to renew the membership within the specified time. Upon automatic termination, all benefits shall expire, and no refund or compensation shall be provided for any unused duration or fees.